Privacy Policy

Introduction

This Privacy Policy ("Privacy Policy") describes the data protection practices of Mail My Meds ("MMM").

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

What this Privacy Policy Covers

• This privacy policy covers MMM treatment of Personally Identifiable Information (PII) collected by MMM through a website owned and operated by MMM.
• This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security process and standards of any third parties, including physicians and other health care providers using the Services, the manufacturer of your mobile device and other IT hardware and software, and any other third party mobile application, website, or service to which our Services may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.

Collection and Use of Personal Information

• You can visit the websites of MMM without revealing any personal information. However, MMM needs certain personal information if you wish to purchase our products, register for any type of account, or receive MMM'S newsletter and exclusive email special offers.
• Where required, this information may include your personal contact information. MMM will use this information and contact you via email, text or telephone to provide information to you on your order and refills, reply to your inquiries, provide you with requested products and services, set up your account, and occasionally inform you about products and service announcements.
• By accessing the services of MMM and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.
• MMM ensures your information is safe and secure.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know by emailing us at [email protected] or by submitting a request through our Contact Form.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Form or by mailing us at PO Box 13003, South Newton PO, Surrey, BC, V3X 0J8, Canada.

If you believe that any information we are holding on you is incorrect or incomplete, please notify us as soon as possible and we will promptly correct any information found to be incorrect. You may reach us through our Contact Form or by mailing us at PO Box 13003, South Newton PO, Surrey, BC, V3X 0J8, Canada.

Collection and Use of Non-Personal Information

• MMM, as do the other sites you visit, automatically receives and records high tech non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. MMM may use this information to customize the information, advertising and content you see and to fulfill your requests for certain products and services; with the ultimate goal to ensure your shopping experience is of the highest quality. You can be assured, MMM does not connect this non-personal data to any personal information collected from you.
• MMM ensures your information is safe and secure, and will NEVER be sold.

Information Sharing and Disclosure

• MMM may disclose your personal information to sister sites who work on behalf of MMM to provide complementary products and services requested by you. We will share personal information for these purposes only as our sister sites have privacy policies that mirror ours or who agree to abide by our collective policies with respect to personal information.
• MMM may otherwise disclose your personal information when:

• o We have your express consent to share the information for a specified purpose.
• o We need to respond to subpoenas, court orders or such other legal process.
• o We need to protect the personal safety of the users of our websites or defend the rights or property of MMM.
• o We find that your actions on our websites violate the MMM terms or any of our usage guidelines for specific products or services.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Online Advertising & Analytics

We may use third-party web analytics services (such as those of Google Analytics (including Google Signals, Google User-ID, and other Google Analytics features) and MixPanel) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you. If you have a Google account with personalized advertising enabled, through Google Signals, Google will also be able to gather for us analytics and engagement information from across the various devices you use to access the Services. To prevent Google from using your information for analytics (including cross-device tracking for personalization purposes), you may install the Google Analytics Opt-out Browser Add-on by clicking here. And to opt out of Google Signals, please open your "Settings" app, locate and tap "Google," select "Ads," and turn ON "Opt out of Ads Personalization." You may also be able to disable cross-device tracking through your Android or Apple device-based settings.

If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

The Services may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google Ad Words, TikTok, Criteo and others) that use cookies, pixels, and other technologies to deliver relevant content and advertising for MMM products on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your searches, demographic data, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services.

We sometimes provide our customer information (such as email addresses) to service providers, who may "match" this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant ads when you visit other websites and mobile applications. We may also share customer information such as your email address with third-party advertising networks that use such information to better target advertising to you regarding MMM products and services, as well as other products and services, as you browse the internet. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the Services by non-affiliated third party advertising network services. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs. If you are interested in more information about Criteo's privacy practices or opting-out of Criteo's advertising services, you may view their Privacy Policy. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. To update your advertising preferences with Facebook, click here. To update your advertising preferences with TikTok, click here. We do not control these opt-out links, whether these opt-out links change over time, or whether any particular company chooses to participate in the industry opt-out programs listed above. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Please note that if you exercise the opt out choices above, you will still see advertising when you use the Services, but it will not be tailored to you based on your online behavior over time.

When using mobile applications from us or others, you may also receive tailored in-application advertisements. We may use third-party service providers to deliver advertisements on mobile applications or for mobile application analytics. Each operating system, iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. We do not control how the applicable platform operator allows you to control receiving personalized in-application advertisements; thus, you should contact the platform provider for further details on opting out of tailored in-application advertisements. You may review the support materials and/or the device settings for the respective operating systems to opt-out of tailored in-app advertisements.

Consent

• If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to MMM. If you have provided personal information to MMM and no longer consent to its use or disclosure as outlined herein, please notify MMM at [email protected].

Security

• No data transmission over the Internet can be considered 100% secure. However, your MMM information is protected for your privacy and security. In certain areas of our websites, as identified on the site, MMM uses industry-standard SSL-encryption to protect data transmissions.

• We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

• Further, MMM retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.

Changes to This Privacy Policy

• MMM may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of MMM websites after any such amendments signifies your acceptance thereof.

Questions or Suggestions

•If you have questions or suggestions about this privacy policy or your own personal information, please use our Contact Form or e-mail us at [email protected]

What We Collect

We may collect the following information:
•Name, address, telephone number, date of birth, and email address
• Billing information, such as shipping address, credit or debit card number, verification number, exp date, and identity verification (driver's license, gov issued ID, etc).
• Information about your medical conditions, treatment options, physician, prescription, lab results or other health related information, such as your physical and emotional characteristics.
• Demographic information such as post code, preferences and interests
• Other information relevant to customer surveys and/or offers SMS Terms Of Service/Privacy Policy
• Once you opt-in or become a registered customer MMM may text or email you updates, transaction information and marketing offers.
• You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
• Carriers are not liable for delayed or undelivered messages
• As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Advertising networks - described in "Online Advertising & Analytics" above.
• Health Care Providers and Services. We share your information with health care providers: (i) to schedule and fulfill appointments and provide health care services as part of the Services, (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.
• Service Providers. We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services to us, including billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or in connection with the administration and support of the Services.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.